BlackBerry Enterprise Server Training
Overview
This training provides BES Administrators and technical support staff with “best practices” for managing the BlackBerry Enterprise Server in a corporate environment.
The instructor is an Advanced BES Administrator and will spend time addressing questions specific to the attendees and their environment.
Custom Curriculum Includes:
- Best practices
- Software updates / patches
- Application installation
- Desktop management
- Network readiness assessment
- Adding / managing users
- Mobile data services
- Security issues
- LIVE Q&A with Advanced BES Administrator
- Managing the BES
- Managing BES Users; BES and Handheld
- Managing BES Messaging and PIM
- Managing BlackBerry IT Policies according to “Security best practices”
- Managing HTTP browsing, push and pull; Mobile Data Service (MDS)
- Managing Security and emergency device shutdown
- Managing Attachment Viewing
- Handheld Troubleshooting as relates to BES
- Upgrading the BES
Maximize your organization’s investment in the BlackBerry® Enterprise Solution or become more proficient at using your BlackBerry® smartphone with BlackBerry® Training courses.
BlackBerry Training allows BlackBerry® Enterprise Server system administrators and BlackBerry smartphone users to learn how to better use and manage the advanced features and capabilities of BlackBerry smartphones and software—this can mean improved efficiency and increased productivity for your organization.
BlackBerry Training courses are developed by BlackBerry experts from Research In Motion (RIM)—enthusiastic trainers who are skilled at helping participants understand, absorb and retain knowledge.
The course content is continually updated to reflect the latest developments in BlackBerry technology and uses a combination of interactive online sessions, interactive instruction, hands-on lab work and quizzes to make sure that each session delivers lasting impact.
BlackBerry Training is available as:
* Convenient online training courses
* Open sessions in major cities
* On-site sessions that can be tailored to your organization’s specific training needs
Accelerate your return on investment and enhance revenue
By providing administrators with the knowledge to prevent technical issues and users with the information needed to maximize productivity, proper training can help ensure that your organization gets the most out of its BlackBerry investment.
Minimize downtime
With BlackBerry® Enterprise Server Advanced Administrator Training, participants learn preventative measures that can help minimize the occurrence and impact of costly downtime. Plus, trained end users have a better understanding of their smartphones—which can mean fewer calls to support staff.
Enhance productivity throughout your organization
Users can accomplish more with the same amount of time and effort when they understand the full capabilities of their BlackBerry smartphones and software.
Increase worker confidence and effectiveness
Broader, deeper knowledge of their BlackBerry smartphones and software helps workers gain greater job satisfaction when they realize they have powerful tools at their fingertips.
Training for Administrators
BlackBerry® Enterprise Server Administrator Training enables BlackBerry® Enterprise Server administrators to better manage the advanced features and capabilities of their BlackBerry solution by:
* Becoming better acquainted with the BlackBerry® Enterprise Solution management interface
* Improving problem solving skills
* Discovering how to streamline tasks associated with day-to-day operation of the solution
Participants will also learn how to dynamically trace message data flow and BlackBerry® Mobile Data System (BlackBerry MDS) data flow through the solution. Through hands-on exercises, participants will learn to assess BlackBerry Enterprise Server software component performance by configuring and generating log files at key points along the data flows.
BlackBerry Enterprise Server Administrator Training is available through convenient, open sessions held in major cities and through on-site sessions held at your facility. On-site courses can be tailored to meet your specific training needs.
To ensure the content is relevant to your organization’s email environment, BlackBerry Enterprise Server Administrator Training is available for IBM® Lotus® Domino®, Microsoft® Exchange and Novell® GroupWise® platforms.